Widerrufsrecht

Right to Cancel and Receive Reimbursement
If you are a customer living in the United Kingdom or the Eurpoean Union you have the right to cancel your contract to purchase goods from us within 14 days without giving notice. The cancellation period:

• Will end 14 days from when you receive, or someone you nominate receives, the goods when you purchased good(s) in one order that are all delivered together;
  
• Will end 14 days from when you receive, or someone you nominate receives, the last goods when you purchased goods in one order that are delivered separately; or
  
• Will end 14 days from when you receive, or someone you nominate receives, the first goods when you purchased goods that will be regularly delivered during a defined period of time.
  

To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at hello@confettibee.co.uk.

The right to cancel does not apply to:

• Custom or personalised goods, dried petal confetti; 
  
• Goods that will deteriorate or expire rapidly;
• Customers who have not ordered a sample before placing their main order;
  

Effects of Cancellation
If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.

If you cancel your contract with us, we will reimburse to you all payments we received from you under the contract, excluding the costs of delivery. Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods that was caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. 

We will provide the reimbursement without undue delay and no later than the earlier of 14 days after we receive back from you any goods supplied or 14 days after you provide proof that you have returned the goods. If no goods were supplied, then we will provide the reimbursement no later than 14 days after the day we were informed of your decision to cancel.

We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.

This right to cancel and to reimbursement is not affected by any return or refund policy we may have.

Delayed Dispatch Cancellations or Change Request

Delayed dispatch orders cancellations or change requests within 1 week of dispatch will incur a restocking fee, Confetti Bee LTD reserve the rights to charge a re-stocking fee of up to 50% of the original order costs. This is due to the order being packed and ready to leave.

Returns
Returns can be made by mail. To return a product by mail, follow the following procedure:
Pack your goods in your package. Go to your nearest post office and pay the necessary postage. Returns address will be supplied by the customer service team.

Confetti Bee LTD reserves the right to charge a re-stocking fee of up to 25% of the original order costs, when an order is returned.